• Residential Mailroom closed at 2pm on Friday, December 13, 2024. Any packages that are left remaining in the mailroom that arrived the week of December 9, 2024 will be moved to storage at this time and available for students to pick up when the mailrooms re-open the first day of Spring 2025 classes.
• Students who have applied and approved to reside in campus housing during the Winter Break will be able to pick up any incoming packages directly from University Mail Services (UMS) once they receive a notification from Mail Services that the package is ready for pick-up. UMS location and hours.
• Packages arriving over Winter Break for residents not housed during this break will be held in storage and available the first day of Spring classes at their mailroom.

New this year! Residential Life is no longer going to provide mail keys to all Residential Students. As students have started to receive less paper mail and more packages students have had less of a need for a mail key to their mail box. Students have overwhelmingly informed Residential Life office they don’t want or need their mail key.  Request a mailbox key here: Service Desk | Residential Life (uconn.edu)

 

Picking up at package at University Mail Services ?

Storrs campus University Mail Services (UMS) is located at the Central Warehouse (large building behind the University Fire & Police). Approach the building from the side where the loading docks are located. Proceed through the glass doors that are to the left of the loading docks and straight through to UMS.

Their hours are Monday through Friday from 8am to 4pm. Closed weekends and holidays.

 

Companies are promising same day or next day delivery of items ordered on their websites when residents choose next day or “home delivery” options.  This form of delivery will lead the company’s delivery personnel to drop your package somewhere on campus at the front door of a building. These packages are not being delivered through a legitimate mail carrier such as FEDEX, USPS, DHL or UPS and it is very likely it will lead to your parcel being lost.  Make sure that you receive a tracking # from one of the following carriers FEDEX, USPS, DHL or UPS when placing an order.

If the University should close due to weather related concerns, the residential mailrooms are closed as well.

University Mail Services (UMS) has been working diligently to process the unprecedented amount of packages that continue to arrive daily to the University. Students will receive an email from their mailroom when a package is available for pick up. Students should expect mild delays in the delivery of their packages for the next couple of weeks.

Location of mailrooms and hours of operation are available on this website.

Please go to https://studentmail.uconn.edu/properly-addressing-packages/ for the proper format in addressing both letter mail and packages being sent to a residential student.

Please remember that you are required to wear a facemask in all University buildings’ public spaces.

When changing room assignments, within 48 hours of your move, please be sure ask the mailroom clerk to cross off your name on your former mailbox and pull any letter mail that might have arrived.

Mail and packages will arrive to your new mailroom (if it changes) upon Housing Services noting in their software that the room change is completed.

Mailroom Package Notifications

When your student’s package arrives at their mailroom, after being sorted on campus at a central sorting facility, they will receive an email with “UConn Package ready” as the subject line.  The email is similar to the example below:

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You have received an item at the XXXXX Mailroom.

Item Details:
Recipient Name: XXXX, XXXX

Carrier:
Carrier Tracking # 9001649565
UConn Package ID: 999900XXXXXXX
On Shelf: XXXXX

Residential mailrooms are normally open Monday through Friday from 10am to 7pm. Check your mailroom service desk for further details on hours. If the Mailroom location is Warehouse, you have a Priority Express parcel to be pick-up here at University Mail Services located in the Central Warehouse building.