Spring Break

Residential Mailrooms are closed over Spring Break (Saturday, March 9 through Saturday, March 16, 2024). Residents who remain on campus during this time will be able to pick up any newly arriving packages at University Mail Services (UMS). Information regarding UMS’s hours can be found here. Please be sure to bring with you the tracking # of the package you are seeking to pick up and your University ID. Packages arriving the week of Spring Break will be available to pick up at your Residential Mailroom on Monday, March 18, 2024.

“Warehouse” and “UMS”

Picking up at package at the Warehouse or UMS?

University Mail Services (UMS) is located at the Central Warehouse (large building behind the University Fire & Police). Approach the building from the side where the loading docks are located. Proceed through the glass doors that are to the left of the loading docks and straight through to UMS.

Their hours are Monday through Friday from 8am to 4pm. Closed weekends and holidays.

 

Do NOT choose Next Day or “Home Delivery” Options

Companies are promising same day or next day delivery of items ordered on their websites when residents choose next day or “home delivery” options.  This form of delivery will lead the company’s delivery personnel to drop your package somewhere on campus at the front door of a building. These packages are not being delivered through a legitimate mail carrier such as FEDEX, USPS, DHL or UPS and it is very likely it will lead to your parcel being lost.  Make sure that you receive a tracking # from one of the following carriers FEDEX, USPS, DHL or UPS when placing an order.

Where is my package?

University Mail Services (UMS) has been working diligently to process the unprecedented amount of packages that continue to arrive daily to the University. Students will receive an email from their mailroom when a package is available for pick up. Students should expect mild delays in the delivery of their packages for the next couple of weeks.

Location of mailrooms and hours of operation are available on this website.

Room Changes

When changing room assignments, within 48 hours of your move, please be sure ask the mailroom clerk to cross off your name on your former mailbox and pull any letter mail that might have arrived.

Mail and packages will arrive to your new mailroom (if it changes) upon Housing Services noting in their software that the room change is completed.

Mailroom Package Notifications

Mailroom Package Notifications

When your student’s package arrives at their mailroom, after being sorted on campus at a central sorting facility, they will receive an email with “UConn Package ready” as the subject line.  The email is similar to the example below:


 

You have received an item at the XXXXX Mailroom.

Item Details:
Recipient Name: XXXX, XXXX

Carrier:
Carrier Tracking # 9001649565
UConn Package ID: 999900XXXXXXX
On Shelf: XXXXX

Residential mailrooms are normally open Monday through Friday from 10am to 7pm. Check your mailroom service desk for further details on hours. If the Mailroom location is Warehouse, you have a Priority Express parcel to be pick-up here at University Mail Services located in the Central Warehouse building.